Customer Service

You can reach MelroseFields.com by utilizing any of the methods below:

Contact Us Form

Email to: customerservice@melrosefields.com

Phone: 800-946-1583

Shipping Policy

You can trust that your order will be quickly processed and safely delivered. All products ship from San Diego California, United States of America.

Gift Giving Certificates will typically ship with in 24 hours of placing your order. FloralFusers™ & ScentedSilks™ will ship within 2-3 days of placing your order. However they are available for use immediately. You will receive an email with a unique gift id number which can be used to purchase products immediately.

MelroseFields.com utilizes Federal Express and United States Postal Service for shipments within the United States. International orders are shipped utilizing the United States Postal Service.

Once your order is placed you will first receive a confirmation email, once your order ships you will receive an order status email which contains the ship date, shipper and tracking number.

Domestic USPS Delivery Options: Express Mail 1-2 Day Deliver Priority Mail 2 -3 Days to most locations Parcel Post 6-10 Days

Domestic FedEx Delivery Options: Home Delivery 4 days FedEX 2 day, FedEx Overnight

International USPS Priority Mail service 6-10 Days includes insurance. Only the Rose Collection FloralFusers™ are available today for international shipping.

Packaging

MelroseFields.com has decided to keep packaging simple. This reduces our customers and the company cost. All of our bottles are made of recycled glass and are safely protected during shipping with  recycled Kraft Shred. Our product packaging is recycled Kraft boxes and shopping bags, accented with our signature purple ribbon. We also keep use of logo to our packaging and not on the products that you display. We want the beauty of the flowers to be noticed not our logo. We just hope you share the company name MelroseFields.com with all the people who compliment your FloralFusers™ or ScentedSilks™.

Returns
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange within 30 days. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.

Refunds for items returned more than thirty days after the purchase date will be in the form of a store credit redeemable on your next purchase, if the return is approved. Contact customer service at 800-946-1583 for approval. If approval is given you will receive an approval email.

The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.

Please mail your package in a prepaid, insured, traceable method to the address below with your return approval email:
MelroseFields.com Attn:Returns 6161 El Cajon Blvd Ste B-#519 San Diego CA 92115.