Customer Service

You can reach by utilizing any of the methods below:

Contact Us Form

Email to:

Phone: 800-946-1583

Shipping Policy

You can trust that your order will be quickly processed and safely delivered. All products ship from San Diego California, United States of America.

Gift Giving Certificates will typically ship with in 24 hours of placing your order. FloralFusers & ScentedSilks will ship within 2-3 days of placing your order. However they are available for use immediately. You will receive an email with a unique gift id number which can be used to purchase products immediately.

Altered Décor utilizes Federal Express and United States Postal Service for shipments within the United States. International orders are shipped utilizing the United States Postal Service.

Once your order is placed you will first receive a confirmation email, once your order ships you will receive an order status email which contains the ship date, shipper and tracking number.

Domestic USPS Delivery Options: Express Mail 1-2 Day Deliver Priority Mail 2 -3 Days to most locations Parcel Post 6-10 Days

Domestic FedEx Delivery Options: Home Delivery 4 days FedEX 2 day, FedEx Overnight

International USPS Priority Mail service 6-10 Days includes insurance.

Packaging has decided to keep packaging simple. This keeps our cost low and our focus on the presentation of the floral creations and not the packaging. FloralFusers are artfully arranged in a purple kraft box filled with shred and wrapped in green tissue paper. This means our FloralFusers are always ready for gift giving. ScentedSilks are placed in a cellophane bag with a hand tied ribbon. This presentations seals in the fragrance during shipping and allows the recipient to view the beauty of the arrangement immediately.

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange within 30 days. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.

Refunds for items returned more than thirty days after the purchase date will be in the form of a store credit redeemable on your next purchase, if the return is approved. Contact customer service at 800-946-1583 for approval. If approval is given you will receive an approval email.

The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.

Please mail your package in a prepaid, insured, traceable method to the address below with your return approval email:
Altered Décor Attn:Returns 1250 J Street Ste 2 San Diego CA 92101