Customer Service

You can reach MelroseFields by utilizing any of the methods below:

Contact Us Form

Email to: customerservice@melrosefields.com

Phone: 800-946-1583

 

Returns
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange within 30 days. Refunds for items returned within thirty days of the purchase date will be credited, less shipping charges, in the same form as the original payment type. RMA and receipt of product must be received prior to credit being issued.

Contact customer service at 800-946-1583 to discuss return approval for items purchased over 30 days. If approval is given you will receive an email with an RMA number.

The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.

Please mail your package in a prepaid, insured, traceable method to the address below with your return approval email:
Altered Décor Attn:Returns 1250 J Street Ste 2 San Diego CA 92101


Shipping Policy

You can trust that your order will be quickly processed and safely delivered.


Gift Giving Certificates will typically ship with in 24 hours of placing your order. FloralFusers will ship within 2-3 days business days of placing your order.

 

We can ship products anywhere in the United States utilizing Federal Express or United States Postal Service. Once your order is placed you will first receive a confirmation email, once your order ships you will receive an order status email which contains the ship date, shipper and tracking number.


USPS Delivery Options: Express Mail 1-2 Day Deliver Priority Mail 2 Day to most locations

FedEx Delivery Options: Home Delivery 4 days FedEX 2 day, FedEx Overnight

 

Packaging

MelroseFields.com™ has decided to keep packaging simple. This keeps our cost low and our focus on the presentation of the floral creations and not the packaging. FloralFusers are artfully arranged in a purple kraft box filled with shred and wrapped in green tissue paper. This means our FloralFusers are always ready for gift giving. ScentedSilks are placed in a cellophane bag with a hand tied ribbon. This presentations seals in the fragrance during shipping and allows the recipient  to view the beauty of the arrangement immediately.


We also keep use of logo to our packaging and not on the products that you display. We want the beauty of the floral creations to be noticed not our logo. If you like our products we just hope you share your MelroseFields.com® experince via your social media channels or ours! Facebook Fan Page