|
|
| | |
|
Frequently Asked Questions
Q. What is a reed diffuser?
A. Reed diffusers are a home fragrance product that utilize a simple process to emit scent into the air. Rattan reeds have little "pores" that soak up of the fragrant oils from the bottle, as the scented oil travels up the reed the fragrance is released into the air.
Q. What are FloralFusers™?
A. FloralFusers™ are a patented design, US Patent D607,986, floral reed diffuser. Each FloralFusers™ set includes rattan reeds topped with preserved reserved heads. We utilize 3.25mm natural rattan reeds, that ensure maximum diffusion of the fragrance oil. Our diffuser oil does not contain DPG or Alcohol.
Q. What are ScentedSilks™?
A. ScentedSilks™ is a fragrant twist on silk flower arrangements. Fragrant oils are added to the materials in the arrangements so they have a soft fragrant scent just like real flower arrangements.
Q. How long does the ScentedSilks™ fragrance last?
A. The fragrance will last for a couple of weeks in some
arrangements and up to 2 months in others. Artificial flowers are made
with different types of material. Some materials hold the fragrance
longer than others.
Q. How long does the FloralFusers™ fragrance last?
A. The fragrance will last 6 to 9 months. The reeds will
soon get saturated and no longer emit fragrance or the flowers may
become saturated and will need replacement. The Fragrance and Floral
Reed refills are available in our Reeds & Refill section.
Q. Do you ship internationally?
A. Yes we can ship our products internationally.
Q. Do you offer discounts for bulk purchases?
A. Yes. we offer bulk discounting for our retail customers, contact us at 800-946-1583 or customerservice@melrosefields.com with your request. We also have a commercial account program, designed for companies or individuals who would utilize our products for decorating commercial spaces, homes or events. Click commercial account to review the program and apply.
Q. Will my arrangements and colors look exactly like the pictures of the products?
A. Because each FloralFusers™ & ScentedSilks™ are custom creations that are made to order there may be slight variations to the arrangements. Every step of the creation and packaging process is completed by hand. The little imperfections add to the uniqueness and charm of the products. We may also have to substitute accent foliage, filler or vase depending on availability.
Q. Can I purchase your products in a store?
A. Our complete line FloralFusers™ & ScentedSilks™ are offered online at MelroseFields.com®. Select FloralFusers™ & ScentedSilks™ are in stock at Leaping Lotus in Solana Beach California, 240 South Cedros Avenue 2nd Floor. You can also purchase select FloralFusers™ & ScentedSilks™ at www.MelroseFields.Etsy.com and on Amazon.
Q. How are FloralFusers™ packaged?
A. FloralFusers™ are shipped in simple recycled Kraft. While we keep the packaging simple the presentation is perfect for gift giving. There is no need to repackage the FloralFusers™ if you are giving them as a present.
Q. How do you flip the reeds used with FloralFusers™?
A. Many diffusers products on the market recommend flipping the reeds to speed up the process of the oil traveling up the reed. MelroseFields.com utilizes a higher quality of rattan and larger diameter reed so you do not need to flip our reeds.
Q. How long will it take for my FloralFusers™ to start scenting the air?
A. It will take 48 hours for the scent to be noticeable in a room.
Q. Can you ship my Gift Certificate directly to my recipient?
A. Yes. During the check out process enter your recipient first name, last name and complete mailing address in the comments field. We will email you the certificate number and ship the beautiful certificate to your recipient.
Q. What if my gift recipient has never used a reed diffuser?
A. Each FloralFusers™ ships with instructions on how to setup the product. Click FloralFusers™ Care and Instructions to review.
Q. How do I check my order status?
A. Creating an account before you place your order or during the check out process will allow you to logon to MelroseFields.com™ and click on My Account to check order status and see customer service notes. You will also receive automatic email notifications during the ordering process and shipment status changes.
Q. Is it safe to enter my credit card information on your website?
A. Yes. MelroseFields.com™ has been issued a SSL certificate by Network Solutions & is CISP compliant. Your transaction and personal information is safe & secure.
Customer Service
You can reach MelroseFields.com™ utilizing any of the methods below.
Contact Us Form
Email to: customerservice@melrosefields.com
Phone: 800-946-1583
Facebook: MelroseFields.com Page
| |
| | |
|
|
|